Shipping policy

Shipping Policy

We ship worldwide. Here's what to expect once you place an order.

Processing time

All our merchandise is made to order. Please allow 2-7 business days for production before your order ships. This processing time is separate from delivery time. During high-demand periods or new releases, processing may take slightly longer, we'll let you know if there's a significant delay.

Shipping costs

Shipping costs are calculated automatically at checkout based on your delivery address and the items in your order. The exact cost will be shown before you complete your purchase.

Delivery timeframes

Once your order has shipped, estimated delivery times vary by destination:

  • Australia: typically 5-12 business days
  • International: typically 8-28 business days, depending on destination and customs processing

These are estimates, not guarantees. Delivery times can be affected by customs clearance, local courier delays, production capacity, or circumstances outside our control.

Order tracking

You'll receive a shipping confirmation email with tracking information once your order has been dispatched. If you don't receive this within the expected processing window, check your spam folder or contact us at admin@universaltriberecords.com.

Customs, duties, and taxes

For international orders, you may be responsible for customs duties, import taxes, or fees charged by your country upon arrival. These charges are determined by your local customs authority and are not included in your order total. We're not able to predict or cover these costs.

Multiple items in one order

If your order contains multiple items, they may ship separately and arrive at different times, depending on where each item is produced.

Lost or delayed shipments

If your tracking shows no movement for an extended period, or your order hasn't arrived within the estimated delivery window, contact us at admin@universaltriberecords.com and we'll look into it on your behalf.

Incorrect shipping details

Please double check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after ordering, contact us immediately and we'll do our best to correct it before production begins.

Questions

Reach out to admin@universaltriberecords.com any time, we're happy to help.