Legal notice

Privacy Policy

Universal Tribe Records ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you visit our site or place an order, we may collect:

  • Contact details (name, email address, shipping and billing address, phone number)
  • Order information (items purchased, order value, payment status)
  • Payment information, processed securely by our payment providers (we do not store your full card details)
  • Marketing preferences, if you opt in to receive emails from us
  • Technical information (IP address, browser type, device information, browsing behaviour) collected automatically through website analytics and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order (confirmations, shipping updates, customer service)
  • Send marketing emails, only if you've opted in, and you can unsubscribe at any time
  • Improve our website and product offering
  • Measure and improve the performance of our advertising and marketing
  • Comply with legal and tax obligations

3. Who We Share Your Information With

We share necessary information with third parties who help us run our business and improve our marketing, including:

  • Shopify, our e-commerce platform, which processes and stores order data
  • Printful, our print-on-demand fulfilment partner, who receives your name and shipping address to produce and ship your order
  • PayPal and/or other payment processors, who handle payment transactions securely
  • Email marketing platforms, if you've subscribed to our mailing list
  • Analytics and advertising partners, such as Google Analytics and Meta (Facebook/Instagram), which help us understand site traffic, measure ad performance, and show you more relevant advertising. These partners may use cookies and similar technologies to collect information about your browsing behaviour, both on our site and elsewhere.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to support core site functionality (such as keeping items in your cart), understand how visitors use our site, and measure the effectiveness of our marketing, including advertising shown to you on other platforms such as Facebook and Instagram.

By continuing to use our site, you consent to our use of cookies as described here. Where required by law, particularly for visitors in the EU and UK, we will request your consent before non-essential cookies are activated, and you can manage or withdraw your preferences at any time via your browser settings or any cookie consent tool present on our site.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Withdraw consent for marketing communications or tracking at any time
  • Lodge a complaint with your local data protection authority

EU and UK customers have specific rights under the GDPR, including the right to data portability and the right to object to certain processing. To exercise any of these rights, contact us at admin@universaltriberecords.com.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.

8. Children's Privacy

Our website and products are not directed at children, and we don't knowingly collect personal information from anyone under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

10. Contact Us

For any questions about this policy or your personal information, contact us at admin@universaltriberecords.com.